Hammock Zone Return and Refund Support

Return and Exchange Policy

Our ultimate goal is to provide you, the customer, with a fully satisfactory shopping experience when dealing with Hammock Zone. To that end, we are willing to accept a return and/or exchange on any product we sell within 10 days of your receipt of the item. There is one condition though, the item(s) being returned must be in their original condition and not show any signs of use.

If you wish to return or exchange an item, you must contact us to receive a RMA (Return Merchanidse Authorization) before shipping the item back. The following conditions apply to all returns, exchanges and refunds:

1. Products must be in their original new condition.

2. The customer is responsible for all return shipping costs on items being returned or exchanged. Refunds and/or exchanges will be provided once the item has been received in its original condition. The refunded amount will be what you paid for the item being returned only, minus a restocking fee. We do not refund any original shipping costs the customer may have paid. For items with "Free Shipping", you will be refunded the purchase price minus the shipping expenses paid by Hammock Zone to ship the product to you minus a restocking fee.

3. All returns and exchanges require a Return Merchandise Authorization (RMA) number to be issued. Contact us to receive an RMA number prior to returning any items. Items without RMA numbers will not be accepted for return.

4. We cannot give refunds for items lost or damaged during the return shipping. Please send your items back via insured and traceable shipping methods

If you wish to return or exchange your product, simply contact us. We will do our best to answer your questions and resolve the situation as fast as possible.

Recommended Return Shipping Methods

As mentioned above, we cannot be held responsible for items that are lost or damaged during the return shipping process. We recommend that you use an insurable and traceable method of shipping your order back to us.

How to Package Your Return Shipment

Use the following guidelines when preparing your item for return shipment:

• Pack the item to be returned securely in the original package if it is available. If the original package is not available, please be sure to use a sturdy cardboard box that adequately protects the items.
• Inside the box, please include a sheet of paper with the RMA Number, your name, your order number and the reason for the return.
• On the outside of the box, write the RMA number in large black letters near the shipping label.

How to Get a Refund for Your Return

In order to ensure that you will get a refund for your return you need to make sure you follow these instructions. The most important part of the return policy is that the item being returned MUST be in its original new condition. If the item being returned appears to be used, you will not receive a refund. This includes dirt, mildew, torn fabric or rope, chipped or damaged wood, and discolorations.

What if My Order is Incorrect or Damaged

Since our ultimate goal is to provide you, the customer, with a fully satisfactory shopping experience when dealing with Hammock Zone, we have a great commitment to customer service. If your order is incomplete, incorrect or damaged in shipment, please contact us or call us toll-free (866-931 9315). We will take every step to make sure your order is corrected to your satisfaction.